Resources

Who doesn’t love a good treasure hunt? Whether it’s the Holy Grail, King Solomon’s mines or El Dorado, hidden treasure has an irresistible allure. But finding all that glittery gold isn’t easy, and...

Sleigh bells ring… are you listening? They’re ringing in Nifty Gifty 2021!

Yes, folks, it's that time of year, to put some good stuff under your tree.

If you’ve never heard of the gorilla experiment, it goes like this. You watch a video and count how many times the people in white pass the basketball. The video is on YouTube here:

Leg Up was one heck of a show. Went off completely without a hitch!

Ok, that’s not entirely true, as our feed dropped out randomly and we had to move everyone into a different room, but you know...

Do want to get paid for everything you do?

I’m guessing the answer is yes. You love tech and you love helping people with their tech but unless it’s your mom, you’re not here to help people with...

Everything in business has an ROI. Calculating ROI isn’t always easy because it’s hard pin down exact costs sometimes, but every action you take – and every action you don’t take – can be distilled...

Party like it’s 1999? Absolutely!

Do billing reconciliation like it’s 1999? Hard no on that one.

Work isn’t just about money, but I think we can all agree that money is a big part of why we work. Life doesn’t pay for itself, after all. When you’re running a business, you need to make enough...

This week, October 3-9, is mental illness awareness week. According to the National Alliance on Mental Illness (NAMI), 1 in 5 American adults experiences mental illness each year, but most do not get...

We’ve spent the past few weeks talking about the virtuous cycle, breaking it down into different parts relating to the client experience, to help get to the point where the business is more...

In our previous blog, we talked about those negative triggers that can cause a client to leave. That’s the worst-case scenario part of the client journey, and while it’s good to keep the negative in...

Churn sucks. It’s a pretty reasonable assumption that losing clients hurts MSPs more than, say, a big B2C firm. After all, MSPs have relatively small client bases, so each client makes a pretty clear...

It’s not always easy to understand what your clients are up to. Obviously being a good listener and asking the right questions will help you wrap your head around client behavior. But even then,...

At one point in time or another, you’ll need to make the transition from thinking of yourself as a technician to thinking of yourself as a business leader. Even if you’re committed to working as a...

If you’re an MSP, data is a big part of what you do. You safeguard your clients’ data, and you have your own data to think about, too. The reason your clients store data is the same reason you do –...