Resources

If you’re an MSP, data is a big part of what you do. You safeguard your clients’ data, and you have your own data to think about, too. The reason your clients store data is the same reason you do –...

Everybody talks about data-driven decision making, but here’s the thing. Decisions are about how you’re going to approach a future event, while data comes from the past. The past is not a perfect...

Ever wondered how to get your PSA fighting fit? It is, after all, the most important tool that you use. If there’s a lot of dirty data in your PSA, that’s going to impact your efficiency,...

What do you do when you have an overwhelming amount of dirty data? You know you have some dirty data in your PSA, but what if you were expecting a handful of dirty records only to find out you have...

If you’ve seen some chatter about Gradient, or taken a look at our demo, you might still have a few questions, so let me do my best to clear them up. We’re a group of MSP and IT channel veterans who...

You want to make better decisions, right? Hey, some people don’t.

But you do.

So you might be asking – what is Gradient Tidy? And what are they talking about when they talk about clean data? Well, let's indulge your curiosity and answer those questions.

Imagine going into a QBR with a customer you’ve been losing money on. You want to raise your rates. It’s going to be the kind of tough conversation that you dread, not the least of which is because...

Every MSP has at least some dirty data in their PSA. Some of it matters, some of it doesn’t, but ultimately dirty data is expensive and you’re better off getting rid of it when you get the chance.

Dashboards are awesome. Who doesn't love a great dashboard? A monitor set up just to display those charts and statistics that tell you how your business is doing. Sure, you could get the same data...

So what does a post-pandemic MSP world look like? Well, we know that the pandemic hammered home to all businesses just how dependent they are on technology. That was good for a lot of MSPs, and bodes...

One of the guiding principles on which Gradient is founded is data equality. Our concern for data equality stems from back when Colin ran an MSP. “I was busting my hump. But when I talked to my...

Dirty data, done dirt cheap. Sounds great, but the truth is, dirty data is actually quite expensive. Whether you’re making decisions based on erroneous data, missing opportunities because of what you...