Introducing: Between Two Feathers
Welcome to the first episode of our new video series, Beween Two Feathers, where we recap what's new on the Synthesize platform - latest updates, bug fixes, improvements, and upcoming releases of...
MSP Mindshare: Sales reps need sales processes
Ian Richardson of Richardson & Richardson Consulting returns, talking about the best ways to position your sales reps for success: by creating documents and processes that give them the tools they...
MSP Mindshare: Expectation and Customer Delight
MSP Mindshare returns with Ian Richardson of Richardson & Richardson Consulting speaking about the customer experience as a key differentiator between your MSP and your competitors'.
MSP Mindshare: Customer Success is Always a Win
When the news starts forecasting down times ahead, small businesses take good hard looks in the mirror to see what a recession might mean for them. For managed service providers (MSPs) this means...
Reinvest in the Client Experience
We’ve spent the past few weeks talking about the virtuous cycle, breaking it down into different parts relating to the client experience, to help get to the point where the business is more...
From Client to Evangelist
In our previous blog, we talked about those negative triggers that can cause a client to leave. That’s the worst-case scenario part of the client journey, and while it’s good to keep the negative in...