Resources

Canada Day is more than just a national holiday; it is a celebration of unity, diversity, resilience, and progress - not to mention a time to celebrate the land of maple syrup, ice hockey and poutine!

Lately I’ve noticed a trend of customers asking about the MSP’s values and culture to see if they fit with theirs. This helps them get a better idea of the type of people they’re hiring. 

The saying goes that small business owners only have to work half days, and they can pick whichever 12 hours they want. I don’t know about you, but I didn’t start my business to work more. I went out...

On this National Day for Truth and Reconciliation, the entire Gradient team will be taking the day to honour the memory of the children who did not return home from residential schools and to show...

The word churn comes up a lot in company meetings, sadly, it's almost never about butter.

Welcome to FlockTalk, Gradient’s answer to Reddit minus the hacked celebrity photos...

Can you be relevant without a strong social media presence?

Everybody loves flamingos, right? But how much do you really know about them? Take our quiz and find out! 👇

You can’t spell AMAzing without AMA – Ashley, Mary and Andrea. If you’ve been around the MSP business for a while, you’ll recognize women whose reputations speak for themselves. We’ve built our team...

This week, October 3-9, is mental illness awareness week. According to the National Alliance on Mental Illness (NAMI), 1 in 5 American adults experiences mental illness each year, but most do not get...

We’ve spent the past few weeks talking about the virtuous cycle, breaking it down into different parts relating to the client experience, to help get to the point where the business is more...

Churn sucks. It’s a pretty reasonable assumption that losing clients hurts MSPs more than, say, a big B2C firm. After all, MSPs have relatively small client bases, so each client makes a pretty clear...