At one point in time or another, you’ll need to make the transition from thinking of yourself as a technician to thinking of yourself as a business leader. Even if you’re committed to working as a small shop, you’re still a leader for your clients.
That mental shift to leadership mode is absolutely critical to success, because it allows you slip out of survival mode, day-to-day mode or whatever, and into a mode where you can build whatever you want for your business.
A lot of MSPs have been more in survival mode the past couple of years. Okay, pretty much everybody on the planet has been focused more on just getting by than on accelerating out of the crisis. But nobody wants to stay in survival mode forever, because it keeps you from the glorious state known as the virtuous cycle.
There’s lots of variations on this theme you can read about on the Internet, but for an MSP it looks something like this:
Over the next few weeks, we’ll get into details as to what this actually means for you, in terms of accelerating out of the current crisis and into 2022.
The tl;dr version is really just that you provide the best possible customer experience with a high-detail orientation, understanding what triggers client behaviors. When your clients love you, they refer you to others, and that’s how you probably win most of your business right now. The cycle continues from there, and it reinforces itself. You can start improving at any point in the cycle, but the customer experience is actually the best place to start, so we’ll begin to break that down in next week's post.
Until then, why not take a look at Tidy, our data-cleaning product. It’s basically the precursor to Billable, which we’ll be launching in November, and we know you’re going to want Billable. In fact you can sign up for Leg Up right now.
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