Resources

So you might be asking – what is Gradient Tidy? And what are they talking about when they talk about clean data? Well, let's indulge your curiosity and answer those questions.

Imagine going into a QBR with a customer you’ve been losing money on. You want to raise your rates. It’s going to be the kind of tough conversation that you dread, not the least of which is because...

In an interview with Dan Tomaszewski of Kaseya, Colin Knox shares his thoughts on data management, in particular why good data hygiene matters for your decision making. 

CALGARY, Alberta, June 1, 2021 – The wait is over. The highly anticipated arrival of Gradient MSP’s new and intelligent Professional Services Automation (PSA) data hygiene solution for Managed...

It's time to tackle the dirty data in your PSA. 

It is estimated that most people average around 35,000 decisions made every day. Your brain seeks to maximize efficiency by automatically making most of these decisions routine. Whether consciously...

How do you make key business decisions?

One of the biggest challenges small business owners and entrepreneurs face is learning how to think like a business owner. This is especially true if you’ve...

Every MSP has at least some dirty data in their PSA. Some of it matters, some of it doesn’t, but ultimately dirty data is expensive and you’re better off getting rid of it when you get the chance.

At Gradient, we are committed to the success of all MSPs.

Dark web monitoring has seen a meteoric rise to prominence in the MSP space, and with good reason. Everybody's credentials end up on the dark web eventually. Now that dark web monitoring has become...

Dashboards are awesome. Who doesn't love a great dashboard? A monitor set up just to display those charts and statistics that tell you how your business is doing. Sure, you could get the same data...

So what does a post-pandemic MSP world look like? Well, we know that the pandemic hammered home to all businesses just how dependent they are on technology. That was good for a lot of MSPs, and bodes...

One of the guiding principles on which Gradient is founded is data equality. Our concern for data equality stems from back when Colin ran an MSP. “I was busting my hump. But when I talked to my...

Why do we all know GIGO, but not quality in, quality out (QIQO)? It seems like an awfully pessimistic approach to data management that we only talk about the garbage, but not about the quality. Maybe...

What business are you in?

Some would say the people business, and they’re not wrong. You run an MSP because you enjoy helping your clients succeed. To do that, you help them manage their hardware,...