In this great podcast episode, Alex Farling and Colin Knox dive deep into the challenges MSPs (Managed Service Providers) face with all-you-can-eat support models and the evolving landscape of cybersecurity costs. Colin shares his insights, emphasizing the need for MSPs to move away from flat-rate pricing and instead focus on value-added services.
In this conversation, they talk about:
- What should be included in an AYCE ("All You Can Eat") plan, or rather in a monthly managed plan
- What should not be put in AYCE plans since they are unpredictable
- The things that you can't sell on a per user/seat price
- The costs associated, and the benefit opportunity by separating things out
- And much more
Watch it now:
Overall, this episode is a must-watch for MSPs looking to navigate the changing landscape of IT services and enhance their business models to stay competitive and profitable.
About the speakers
Alex Farling is a speaker who empowers MSP transformation and is a serial educator, startup advisor, and investor with two successful exits. He is the co-founder of Empath and offers game-changing MSP insights.
Colin Knox is an MSP & SaaS Expert known for architecting 9-figure enterprise value. He is a speaker on business, scaling, M&A, and overcoming adversity. Colin is a serial entrepreneur with two successful exits and is currently the CEO and co-founder at Gradient MSP.