According to a LogicMonitor research report, 95% of MSPs say that automating their processes is essential to growth, innovation, and goal attainment.
But how does one go about this whole automating business?
If you’re an MSP, that’s easy. With a PSA of course. But which one? There are dozens of them out there.
9 of the most popular ones are currently on the Gradient Synthesize Platform. Over the course of the next few weeks, we will highlight the features of each one until we've covered them all.
Last time we looked at CloudBlue. Sprinting its way into the spotlight this week is Tigerpaw.
Before we take a closer look at the benefits and features of Tigerpaw, we’d like to reiterate that we are in no way endorsing one PSA over another. The choice of PSA is entirely up to you the MSP and should be based on what best suit your needs.
Prior to choosing a PSA, you may want to consider the following:
- Does it support additional integrations?
- Is it beneficial in helping your company scale up?
- Does it provide mobile support?
- Is the pricing feature sufficiently robust?
- Can it be easily configured with your existing processes?
- Does it provide real-time visibility?
Challenges
The Tigerpaw platform helps to solve these common challenges:
- Missing and inaccurate inventory
- Costly, error-prone manual entry
- Project delays and overages
- Slow invoicing and collection
- Underutilized technicians
- Losing money on contracts
It is an all-in-one solution that empowers your organization—from field technicians to leadership. By automating time-consuming processes, you will have more time to devote to growing your business, improving your service offerings, and elevating your customer service.
Features
Tigerpaw has a number of different features to help an MSP improve its day-to-day operations. These include:
| CRM & Account Management | Project Management | Technician Time & Utilization |
| Marketing & Lead Generation | Proposal Quote & Generation | Email Integration |
| Sales Automation | Service Order Management | Inventory Control |
| Billing & Invoicing | Payment Processing | Reports & Analytics |
It also boasts some extra features such as mobile functionality, training resources to help get you started and live technical help.
The Gradient Advantage
Once you’ve landed on the PSA that best meets your company’s needs, the Gradient Synthesize Platform and all its game-changing features are now available to you. Seamlessly connect your newly acquired PSA and expedite your billing reconciliation. Save time and recover as much as 10% of your annual revenue that would otherwise be lost through errors resulting from manual reconciliation.
