In our ongoing PSA spotlight series, we turn the lens on Kaseya BMS, one of the nine PSAs supported by the Synthesize platform.
Remember to always do your research to determine which PSA is right for your particular business needs (we’re not endorsing any of them over the other).
What is Kaseya BMS?
Kaseya BMS is a cloud-based PSA (Professional Services Automation) software solution designed for MSPs to streamline their operations and improve their service delivery.
Kaseya offers a comprehensive suite of tools for service desk management, project management, time and expense tracking, billing and invoicing, and reporting. The software is fully integrated with Kaseya VSA, a leading remote monitoring and management (RMM) solution, enabling MSPs to manage their IT infrastructure and service delivery from a single platform.
Some of the key features of Kaseya BMS include:
- Service Desk Management: Kaseya BMS provides a ticketing system that allows MSPs to manage service requests, incidents, and problems. The software offers automation workflows, collaboration tools, and escalation management to help MSPs respond to customer needs faster and more efficiently.
- Project Management: Kaseya BMS provides a centralized platform for project planning, tracking, and collaboration. The software offers features such as task management, resource allocation, Gantt charts, and time tracking to help MSPs manage their projects effectively.
- Time and Expense Tracking: Kaseya BMS enables MSPs to track billable hours and expenses accurately. The software offers features such as timesheets, automated time capture, and expense reporting to help MSPs optimize their billing and invoicing processes.
- Billing and Invoicing: Kaseya BMS automates the invoicing process and offers flexible billing options such as fixed price, time and materials, and recurring billing. The software also provides integration with popular accounting software such as QuickBooks and Xero.
- Reporting and Analytics: Kaseya BMS offers customizable dashboards and reports that provide real-time insights into business operations, including profitability, utilization, and customer satisfaction.
Given those key features, there are several benefits for choosing BMS Kaseya:
- All-in-one solution: BMS Kaseya offers a comprehensive suite of tools for service desk management, project management, time and expense tracking, billing and invoicing, and reporting. This can help MSPs consolidate their operations and reduce the need for multiple tools.
- Integration with Kaseya VSA: BMS Kaseya is fully integrated with Kaseya VSA, a leading remote monitoring and management (RMM) solution. This can enable MSPs to streamline their workflows, reduce manual intervention, and improve service delivery.
- Mobile app: BMS Kaseya offers a mobile app that allows technicians to manage their service tickets, time and expenses, and project tasks on-the-go. This can increase productivity and responsiveness to customer needs.
- Customizable dashboards: BMS Kaseya provides customizable dashboards and reports that can help MSPs gain real-time visibility into their business operations, including profitability, utilization, and customer satisfaction.
- Cloud-based solution: BMS Kaseya is a cloud-based solution that eliminates the need for on-premise infrastructure, reduces maintenance costs, and enables easy scalability.
Overall, BMS Kaseya can help MSPs streamline their operations, improve service delivery, and increase profitability.
Choosing the right PSA
It's important to evaluate multiple PSA options and consider factors such as pricing, features, integrations, and customer support before choosing a solution that best fits your business needs. A PSA is a foundational platform that can transform the way you do business, so ensuring you’ve got the best possible fit for your unique needs is critical to maximizing your investment.
