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FAQ

What is Gradient MSP?

Ascending the IT Channel to new heights through an open ecosystem that empowers MSPs with freedom of choice and removes barriers for channel vendors. We’re on a mission to unify the IT Channel and make partnerships between MSPs and channel vendors more prosperous.

How are we different from other vendors?

A neutral unbiased party dedicated to improving the IT Channel. The three dots in our logo are not there by accident, they signify our impartiality as the middleman between channel vendors and MSPs.

What is the Synthesize Billing Module?

The Gradient Billing Module (formerly Billable) is pain-free billing reconciliation, seamlessly integrated with your platform of choice. Get paid for everything you do, without the billing drudgery.

What is the Synthesize Alerts Module?

The Synthesize Alerts Module is the game-changer you've been waiting for! Now you can stay on top of vendor alerts without relying on multiple monitoring consoles. Get all the details on our Alerts page.

What is Synthesize™?

Synthesize™ is the integration program for the IT Channel. An open API connecting channel vendors to a growing list of PSAs and solutions. Removing the need to spend development time building, supporting, and maintaining numerous integrations. Allowing you to focus on giving MSPs the best product and partner experience possible.

Do you have an onboarding process?

We’re focused on providing the best possible in-app guidance and experience as possible, however, once you’ve registered and set up your account, you’ll be assigned to a success representative dedicated to helping you take wing and experience the full value of our platform. We have a love for MSPs, and want to see you succeed!

What integrations does Gradient have?

How is Gradient priced?

Gradient is FREE to use. Stepping up to the Pro tier (Billing or Alerts modules) gives you everything in Basic plus unlimited vendor integrations for that module for only USD $149 per month per module. Choose month to month with no term contracts or onboarding fees, or lock in for a year and save. For more details, refer to Pricing.

Do you have a trial or sandbox environment?

Yes we do - check out our Demo page and sign up for a self-guided tour of the platform.

What is next for Gradient?

Subscribe to stay up-to-date on the latest and greatest.

What currencies does Synthesize support?

By default, Synthesize displays all currency in dollars, but you can quickly and easily change that to your preferred world currency. Learn more.