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FAQ

What is Gradient MSP?

Ascending the IT Channel to new heights through an open ecosystem that empowers MSPs with freedom of choice and removes barriers for channel vendors. We’re on a mission to unify the IT Channel and make partnerships between MSPs and channel vendors more prosperous.

How are we different from other vendors?

A neutral unbiased party dedicated to improving the IT Channel. The three dots in our logo are not there by accident, they signify our impartiality as the middleman between channel vendors and MSPs.

What is the Gradient Billing Module?

The Gradient Billing Module (formerly Billable) is pain-free billing reconciliation, seamlessly integrated with your platform of choice. Get paid for everything you do, without the billing drudgery.

What is Synthesize™

Synthesize™ is the integration program for the IT Channel. An open API connecting channel vendors to a growing list of PSAs and solutions. Removing the need to spend development time building, supporting, and maintaining numerous integrations. Allowing you to focus on giving MSPs the best product and partner experience possible.

What is Kick-ass MSP?

Kick-ass MSP is a community dedicated to help MSPs achieve operational excellence through valuable insights, coaching and strategies. Tim Coach, Director of Kick-ass MSP and our flock have decades worth of experience under their wing to help ascend you to new heights!

How does an MSP use Gradient?

Our Billing Module makes it possible for MSPs to achieve invoice accuracy by streamlining billing reconciliation, instantly updating client contracts into their platform of choice.


Use Cases


After talking with hundreds of MSP, we’ve found that on average, they typically discover 10 percent of unbilled services. Consider the following scenario: you’re an MSP with a net annual revenue of $750,000. At 10 percent, that’s $75,000 of revenue not being billed! That’s capital that could easily be put back into your business.

Registration


Signing up for better billing reconciliation is easy! Register and connect your PSA within a matter of minutes. https://app.usergradient.com

Do you have an onboarding process?

We’re focused on providing the best possible in-app guidance and experience as possible, however, once you’ve registered and set up your account, you’ll be assigned to a success representative dedicated to helping you take wing and experience the full value of our platform. We have a love for MSPs, and want to see you succeed!

What integrations does Gradient have?

  • Liongard

  • Mailprotector

  • Nodeware

  • 80+ other vendors committed to building an integration with Gradient. See how Synthesize can take your business to the next level.

How is Gradient priced?

Gradient is FREE to use. With a small step up in price, Billing Pro gives you everything in Basic, with unlimited vendor integrations for as little as USD $99 per month. Month to month with no term contracts or onboarding fees. For more details, refer to Pricing.

Do you have a trial or sandbox environment?

No - Gradient is free to use for you to connect and test with your platform of choice.

What is next for Gradient?

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