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MSP Mindshare: Expectation and Customer Delight

MSP Mindshare returns with Ian Richardson of Richardson & Richardson Consulting speaking about the customer experience as a key differentiator between your MSP and your competitors'.

Watch Ian's video now:

About the author

ian-richardson-headshotThis video comes to you from Ian Richardson, Managing Partner of Richardson & Richardson Consulting. Ian ran his own IT business - Doberman Technologies - for 16 years, beginning as a small break/fix IT provider and growing into a multimillion-dollar MSP before exiting. In his current role, Ian manages a multi-disciplinary business consultancy. His work supports his mission of helping enough entrepreneurs in enough ways that the world is a fundamentally better place.

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About MSP Mindshare

The MSP Mindshare series invites MSP experts to share their perspectives, wisdom, and insight into the burning issues that impact the IT Channel. 


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